PBX stands for Private Branch eXchange. It is a machine
that handles your telephones calls for you. Its main functions
are to transfer calls to different individual phones,
play music when somebody is put on hold, to play automated
voice responses when a call is received, to provide an
options menu for the caller etc.
A traditional hardware PBX machine and integrated system
is very expensive to buy, install and run. Typical costs
for a package can range from hundreds to many thousands
of pounds, depending on the size of the network required,
plus an additional yearly maintenance contract.
All these expenses can be cut down to virtually nothing
by using a Virtual PBX. It has all the functions of a
PBX and more but removes the need for installed hardware.
This
cuts down the cost of engineer call out fees if you ever
need to do some changes to your system, increases the
flexibility of expanding functions, and removes re-installation
fees whenever you move premises. It also frees you from
the traditional bonds of having all extensions in the
same premises (or even the same country, as calls
can even be terminated internationally as well as to mobiles!).
Why would you choose to use a
virtual PBX rather than a physical call management system
(traditional PBX)?
It is much cheaper to set up and in most cases probably
cheaper to run and maintain. It also takes much less
time for a virtual PBX system to be set up, simply because
it is “virtual” (usually within 48 hours depending
on the size of the project). It has all the benefits
of a PBX system but removes the problems of PBX hardware
- and it has the functionality of any traditional PBX.
What can a virtual PBX do for
you?
There is a long list of benefits that a virtual PBX
can bring to you - it has all the functions that a traditional
PBX has - and more!! It allows your firm to have auto
attendance function (e.g. Welcome to ABC Ltd.! For Sales
please press 1, for Accounts please press 2, for Support
please press 3) which presents a professional image
to your customer. – It actually allows your
firm to seem larger than it is!! It also gives you
a professional answering service. Your customer no longer
needs to hear a busy tone when you are on the phone.
You can choose to have music to be played, or a countdown
voice (e.g. you are the 3rd in the queue, thank you
for waiting and we’ll be with you very shortly…etc.),
or even a third party receptionist to take a message
for you!
What is the difference between
a Virtual PBX and a traditional PBX system?
The most obvious physical difference is the absence
of the bulky equipment lying in an air-conditioned room
as with a traditional PBX. Another is that users can
change aspects of the virtual service practically instantly
as there is no equipment to deal with (and therefore
no engineering charges when changes are needed). The
most powerful difference is that 'extensions' don't
need to be in the same location; they can be anywhere
with a phone line - across a road, town or the other
side of the country. This makes it ideal for businesses
using teleworkers.
What does a sophisticated system like this cost?
It's very cost-effective - you just pay for what you
need. The standard Virtual PBX Basic system provides
all essential call management features for business.
Therefore if you just need a simple call management
system then Virtual PBX Basic should fulfil your needs.
If you require more advanced functionalities, we supply
all additional features in a 'pick & mix'concept.
All additional features are individually priced, so
you can just pick what you need to add on your Virtual
PBX Basic system.
BASIC FUNCTIONALITY
Maximum 30 agents - up to 30 telephone numbers
can be allocated under the system.
Maximum 20 agent groups - your 30 extensions
can be grouped in up to 20 agent groups (the answer
group / departments).
Customised greeting - record your own welcome
greeting message over the phone. You can update it
anytime you want by simply re-recording it again over
the phone.
Voicemail to email - all voicemails will
be sent as a WAV file to your appointed email address
30 simultaneous calls - You can have the
30 simultaneous calls in a combination of live/queued
calls (ie. 5 live calls and 25 queued calls or 10
live calls and 20 queued calls) on the system.
Linear divert on busy or no answer within agent
group - making sure the calls get distributed
to an available agent.
Daily report - Statistics updated daily.
Standard reports include: Daily call report with total
calls for the day, hourly call report and caller report.
BASIC PRICING (EX VAT)
Setup
Rental/month
VPBX Basic
£100
£30
EXTRA FUNCTIONALITY
Call Transfer and On Hold - transfer incoming
calls between 'extensions' and put an incoming call
on hold.
Agent Group Announcement - system voice announcement
to inform the agent the option the caller pressed
on the options menu. So agents can greet callers accordingly
(e.g. This is John from Sales Department how can
I help?); or to differentiate calls when the agent
has been appointed to answer more than one department‘s
calls.
Queue Position Announcement - to announce
caller‘s position in queue when all agents are
unavailable to take the call. Caller can then estimate
the queue time and make a decision to keep queuing
or call back later.
Auto Q&A - you can design a series of
questions to collect voice answers from callers. All
answers will be sent as a WAV file to an appointed
email address. This is particularly useful for product
brochure requests and can save a lot of your administration
time and associated costs.
Voice Interactive Menu (Single Level) - one
level of options menu.
Voice Interactive Menu (Multiple Level) -
multi levels of options menu.
Quick
Menu 
If
you have a client base who'd like to save £££s on
phone calls, get signed up to our Reseller Deal...
VIRTUAL
PBX 
This
cuts down the cost of engineer call out fees if you ever
need to do some changes to your system, increases the
flexibility of expanding functions, and removes re-installation
fees whenever you move premises. It also frees you from
the traditional bonds of having all extensions in the
same premises (or even the same country, as calls
can even be terminated internationally as well as to mobiles!).
